Net Promoter Scores
We pride ourselves on our ability to deliver outstanding customer, candidate, and employee experience, and we're measuring this objective by utilising the use of Net Promoter Scores, also known as NPS.
A Net Promoter® Score is a client and candidate satisfaction and service quality metric that is based on a survey question which asks clients and candidates how likely they are to recommend your firm to a friend or colleague. Recipients respond using a numeric scale of 0-10 (10 being extremely likely to recommend and 0 being not likely at all).
The score is then calculated by subtracting the % of detractors (those who respond with a 6 or lower) from the % of promoters (those who respond with 9 or 10). Alternatively, you can minus the detractors from the promoters, then divide by the total amount of responses before multiplying by 100.
Crone Corkill takes candidate and client experiences very seriously, and we're always trying to make things as helpful and straightforward for you as possible. Thanks to your responses, we're proud to reveal our newest scores, which illustrate "world class" levels of satisfaction in accordance with current global NPS standards!
According to ClearlyRated, global NPS standards for the staffing industry categorise NPS over +50 as “excellent” and over +70 as “world class”. This means that we are already delivering on client and candidate expectations, which is a great result.
Your feedback is crucial for us to understand how we can make staffing requirements more straightforward for our clients and also how we can assist our candidates in finding that new role as best we can.
Despite these encouraging results, we are always looking to improve, so please don't hesitate to contact us if you think there's any areas we can improve on!