Receptionist

Receptionist | Full-Time | Law Firm
Salary: £26,000 – £28,0000 

We are working with a well-established law firm seeking a professional, confident, and highly organised Receptionist to join its Operations team. This front-of-house role is critical to the smooth running of the firm and to delivering a high standard of client care in a legal environment.

The Receptionist will work alongside the Senior Receptionist and Office Assistant, reporting to the IT & Administration Director, and will be an integral part of the Operations team.

Working Hours Reception is staffed Monday to Friday, 8:30am – 6:00pm, with the Receptionist role operating on a rotating weekly shift pattern:

• 8:30am – 5:00pm
• 9:30am – 6:00pm

Occasional out-of-hours work may be required to support internal or client events. This will be agreed in advance and paid as overtime.

Salary: £26,000 – £28,000 DOE with an annual review each April.
Dress Code: Smart professional attire is required at all times due to the front-of-house nature of the role.

Key Responsibilities Reception & Front of House

• Open and close reception as required
• Maintain a professional, welcoming and tidy reception area
• Answer and accurately transfer incoming telephone calls
• Manage walk-in enquiries in a professional manner
• Ensure reception documentation and displays are current
• Monitor client facilities and report any issues

Client & Visitor Experience

• Greet clients and visitors courteously and professionally
• Manage coats, umbrellas and personal items
• Notify relevant partners or fee-earners of client arrivals
• Offer refreshments and liaise with support staff as required
• Keep clients informed of any delays

Meeting Rooms

• Prepare boardrooms and meeting rooms for client meetings
• Ensure rooms are comfortable, presentable and reset promptly
• Act as first point of contact for meeting room queries
• Assist with AV and presentation requirements when required

Post & Administrative Support

• Scan and distribute incoming post and courier deliveries
• Assist with physical post distribution as required
• Manage email enquiries and switchboard communications
• Update switchboard services on staff movements
• Ensure adequate supplies of stationery and refreshments

General Support

• Report facilities or maintenance issues
• Provide cover for the Senior Receptionist and Office Assistant
• Support the Operations team with ad hoc administrative tasks during quieter periods

Skills & Experience Required

• Previous experience in a law firm or professional services environment is highly desirable
• Excellent verbal and written communication skills
• Strong organisational and time-management abilities
• High attention to detail and accuracy
• Professional, calm and client-focused approach
• Ability to maintain confidentiality and discretion at all times
• Intermediate Microsoft Word and Excel skills, with confidence learning new systems

How to Apply If you are interested in this Receptionist role and have the relevant background and experience, please apply.

Salary: £26,000 – £28,000 per annum