Clinic Manager
Title: Clinic Manager at Private Medical Clinic London Location: City of London, On-site Type: Full-Time, Permanent Start Date Target: Late August to early September 2025 Notice Period: ASAP – 1 month notice max Reports To: Owner Team: 60 staff including clinicians, support staff, corporate and project teams About the Business An established, high-end, multidisciplinary private medical and healthcare business serving private and corporate clients. We are a dynamic organisation with a broad offering including clinical services, an online shop, laboratory services, corporate healthcare, and project work spanning industries such as film and media. We hold several industry accreditations and operate in a highly regulated environment. Role Overview This is a critical leadership role, managing the entire day-to-day operation of the clinic and the wider business. The successful candidate will take over from the current Clinic Manager and, initially, support a transition period alongside a senior assistant. You’ll be responsible for leading a high-calibre team, ensuring regulatory compliance, delivering exceptional patient and client care, and driving continuous improvement across the business. You must be confident operating at a senior level, able to handle diverse operations and teams, and maintain a polished, discreet, and professional demeanour in a high-profile, high-expectation environment. Key Responsibilities • Oversee day-to-day clinical operations, including staff coordination and patient care delivery • Provide clear leadership and direction to all departments including clinical, support, corporate, and project teams • Maintain and drive compliance with all relevant regulations (CQC, SEQOHS, ISO9001/27001) • Manage quality assurance, health & safety, and document control • Support HR processes: appraisals, development, team performance, and morale • Liaise with external stakeholders including corporate clients, suppliers, and regulatory bodies • Partner with digital and marketing teams to support business development • Support commercial growth initiatives across all business divisions • Maintain a calm, balanced leadership style with clear decision-making under pressure Candidate Profile Essential: • Proven experience (5 years) in senior clinic/business management in a private healthcare setting • Graduate-level education • Confident, articulate, and professional – able to represent the business to high-profile clients (judges, MPs, barristers, etc.) • Clear understanding of working in a high-quality, premium, regulated healthcare environment (not NHS, dental, or beauty) • Strong commercial awareness, organisation, and leadership skills • Demonstrated ability to manage large, multidisciplinary teams across multiple functions • Excellent communication and interpersonal skills • IT-literate and comfortable with systems and processes • Fluent English, both written and spoken • Desirable: • IOSH / NEBOSH qualification or Health & Safety knowledge • Experience with ISO standards or leading quality audits • Exposure to corporate healthcare delivery or multi-branch/multi-service businesses • Experience within highly regulated environments • Personality & Style: • Professional and well-presented, ideally someone who is polished, calm, and confident in high-level environments • Mature approach – ideally late 30s with gravitas to interact with senior clinicians (some in their 60s-80s) and senior clients • Fair, non-partisan leadership style – able to manage teams objectively, inclusively, and without bias • Intelligent, forward-thinking, and emotionally intelligent Additional Information Working hours: Monday to Friday, 9:00am–5:30pm (clinic operates between 8:00am–8:00pm; some flexibility and responsiveness required)